Customer Service

We value our customers at wellnessocean and we want to do everything in our power to make your shopping experience both pleasurable and efficient.

There are 2 points of contact by e-mail which you can use, depending on the nature of your communication. We do our best to answer you within 24 hours or less.

For Help and Advice:

If you have any questions about our products or are seeking advice or information about something, please email us at [email protected] We will give you prompt, unbiased advice to help solve your query.

For Customer Service:

If you are having any kind of problem using our website, or have questions regarding your order or shipment, please contact us at [email protected] and we will investigate your problem and help resolve it.

For Everything Else:

To contact us for any other reason, please email us at [email protected]

If you would prefer to contact us by phone, please call us at -91 80 22116019 or -91 9341275225

We always love to get feedback on our website, our packaging and our service standards. Please feel free to let us know what you think, what you like and where you might like to see changes.

Promotional Discounts

From time to time wellnessocean may offer promotional discounts in the form of coupons. Please note that only one coupon may be used against any single order. Each coupon code may only be used once by each customer unless otherwise stated. Out of

Stock Items

We keep an up to the minute inventory of our stock and we endeavor to keep all items in stock. However if you order an item that is out of stock we will take one of two courses of action. If the item is due to arrive within 2 business days, we will hold back your order and send it when we have the item in stock. If it is due to arrive beyond 2 business days, we will send out the balance of your order and then send the additional item to you when it is in stock. Your credit card will be charged for the full order at the time of your purchase. Should you not want the order to be processed in this way, please contact customer service and we will arrange to cancel the outstanding item and credit your account.

International Shipping

We welcome orders from our overseas customers.

Your shipping cost will vary according to your country, hence please mail us the details of your order to [email protected] and we will inform you the shipping cost.

For orders delivered to non-India destinations, please note you may be charged duties and/or taxes by your local postal service and/or government for your order as it is coming from outside of your country. Any duties and/or taxes charged by your postal service and/or government are the sole responsibility of the recipient. There are also restricitons in some countries with regard to imports of certain products, we will inform you about this should this be the case for your particular destination.

100% Satisfaction Guaranteed

We want you to be entirely delighted with your purchases from wellnessocean.

If, for any reason, you are not delighted with your purchase, we will refund your credit card with the cost of the product as long as you return it to us within 7 days of purchase. Simply e-mail our customer services team and you will be given return authorization by e-mail. Enclose the product you wish to return with the authorization slip and send it to the address we will provide you with. We will credit your account with the cost of the product in full. Please note, personal care products that have been opened, used or damaged can not be returned.

If you would like to exchange a garment for another size, please inform our customer service team and we will provide the size required by you in exchange for the wrong size.